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CONTACT
If you have problems or technical questions to one or more of our products, you are very welcome to contact our support team.When contacting the support team, please include all relevant details about the error to ensure that the problem can be solved as soon as possible.
Please always have the following information ready when reporting an error:
| Username: | Your username for our system |
| Service used: | The service in use SMPP-/SMTP-/HTTP-Gateway, 2-way |
| Network Operator: | UK O2, Denmark TDC, Sweden Telia |
| Description: | A concise description of the problem |
| Time of problem: | Time when the problem arose |
| Error type: | Recurrent or persistent problem |
| Sender: | +4512345678, sender |
| Recipient: | +4512345678 |
| Message ID: | The internal message ID from us, if known |
SUPPORT
How to contact the support team::| E-mail: | support@coolsmsbusiness.dk |
| Telephone: | +45 7026 1272 |
If a critical error should occur outside normal office hours (Monday - Thursday 9am - 4pm, Friday 9am - 3pm), you may contact our telephone service at:
Hotline: +45 4242 1272
Please note: If the call concerns general support or is due to an error in the clients systems, you will be charged a fee for the handling of the call.
